Terms and Conditions of Business

Coaching Terms and Conditions

SAMANTHA JAYNE LTD COACHING CONTRACT                    

This agreement is between: Samantha Jayne of Samantha Jayne Limited and ______________ (Client) whereby the Coach agrees to provide Coaching Services for _________ (Coachee,) focusing on _______________ (please state the programme chosen.)

Description.

Business Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.

Responsibilities.

  1. Coach agrees to maintain the Code of Ethics and standards of behaviour set out by the International Coaching Federation.
  2. Client is responsible for creating and implementing his/her own physical, mental, and emotional well-being, decisions, choices, actions, and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
  3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical, or other qualified professionals and will seek independent professional guidance for such matters
  4. Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.

Services.

The parties agree to engage in the Coaching Program. Sessions timings are stated when the session is booked and in the Programme Structure and Fees Document. The Coach will be available to Client Monday to Friday 9.00am to 5.00pm on the phone app Telegram between scheduled meetings as defined by the Coach. Coach may also be available for additional time, per client’s request on a prorated basis rate of £150 per hour.

Schedule & Fees.

Please see separate Programme and Fees Structure information to choose your programme.

This coaching agreement is valid as of __________ (DD/MM/YY.) The fee is payable before the session. For some programmes payment plans are available. Please state if you would like a payment plan before the programme starts.

Procedure.
The time of the coaching meetings and/or location are stated on the programme website when booking the sessions.

Confidentiality.
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.

Cancellation and Lateness Policy.
Client agrees that it is the Client’s responsibility to notify the Coach with a minimum of 24 hours’ notice of the scheduled call/meeting if the client cannot make the session. Paid for sessions will not be refunded but can be rescheduled within 24 hours of the missed appointment using the online booking system. Coach will wait for 15 minutes, before the Client is noted as not turning up for the session unless contact has been made to notify Coach of a late arrival.

Should you wish to cancel your coaching contract with Samantha Jayne Ltd. A 3 month notice period/ penalty is required. 

Please be aware that due to discounts given, where a coaching programme has been paid for in full, there is a strict no refund policy. 

Should your existing coaching contract be coming to an end, you can continue coaching at your existing rate provided there is no break in between contracts. Should there be a break then to re-sign for coaching you will be charged Samantha Jayne’s new rates as stated on her website at the time of re-signing. 

Limited Liability.
Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.

This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

Client Name/Title: ______________ Signature: _________________ Date: ____________
Coach Name/Title: _______________ Signature: _________________ Date: ____________

Retreat/Event Terms of Booking

1, All places must be paid in full 14 days before the retreat / event takes place. 
2. By booking a place on any retreat or event you are entering into a financial agreement for the full fee and liable for all payments. All payments are non-refundable.
3. You must be 18 years or over to attend all retreats and events unless it is clearly stated children are welcome. When children are in attendance, the parent is solely responsible for the safety and welfare of the child attending. 
5. Some events are women’s only due to the nature of the subjects being talked about. Therefore we have the right to refuse admittance to men trying to attend.
6. The retreat organisers have the right to refuse admittance to the event should they feel it is not a good match for you.
7. The retreat organisers have the right to remove you from the retreat/event should your behaviour become unacceptable to other attendees.
8. Any drunkenness will not be tolerated, and the retreat/event organisers will remove you from the premises.
9. Drugs are not permitted.

Venue Hire Terms of Booking

1, All venue hire fees must be paid in full when booking. All payments are non refundable. 
2. Should you wish to change the date of your venue hire a minimum of 14 days notice must be given for the initial booking fee to be transferable.
3. You must be 18 years or over to book the venue. 
4. Clients must instruct their guests to park along the wooden fencing and walk through into the courtyard. Samantha Jayne Ltd accept no liability or responsibility for damage done to vehicles.
5. Samantha Jayne Ltd have the right to refuse admittance to your guests should they be abusive or disrespectful to the the team or our neighbours.
6. The retreat organisers have the right to refuse your event booking  should it not feel like a match to the business and it’s mission. 
8. Any drunkenness will not be tolerated. 
9. Drugs are not permitted.
10. You must hold and provide a copy of your pubic liability. Samantha Jayne Ltd hold no liability for any accidents within the premises or in the surrounding courtyard.
11. Any breakages must be paid for.

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

Copyright

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SAMANTHA JAYNE LTD  or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of the SAMANTHA JAYNE LTD and protected by United Kingdom and international copyright laws.

Trademarks

The SAMANTHA JAYNE LTD’s name and other SAMANTHA JAYNE LTD logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of SAMANTHA JAYNE LTD or its affiliates in the UK. and/or other countries. SAMANTHA JAYNE LTD’s trademarks and trade dress may not be used in connection with any product or service that is not SAMANTHA JAYNE LTD’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the SAMANTHA JAYNE LTD. All other trademarks not owned by the SAMANTHA JAYNE LTD or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the SAMANTHA JAYNE LTD or its affiliates.

Cancellation Policy (Events)

Refunds will not be available for registrants who choose not to attend an event. 

General terms and conditions

This site is owned and operated by Samantha Jayne Ltd of Unit 4, Business Units, Uffcott Farm, Uffcott, Wiltshire, SN4 9NB. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at samanthajayneacademy@gmail.com.

  1. The contract between us

We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us.  Only at this point is a legally binding contract created between us.

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to [insert your business name]. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

  1. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  1. Availability

The services will be provided within an agreed timescale, and time is not of the essence of the contract.

  1. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  1. Price

The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

  1. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

  1. Cancellation rights

10.1      Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period).  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5) Should services have begun then this becomes void. 

10.2      The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.            

10.3      In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities  (if the contract provides for a specific date or period of performance).

10.4      Should you wish to cancel your order, you can notify us by any other clear statement.

10.5      If you require us to begin the services within the Cancellation Period we require you to make an express request to do so.  In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier.  If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly.  Your right to cancel the services will no longer apply once the services have been fully performed.

  1. Cancellation by us

11.1      We reserve the right not to process your order if:

11.1.1   We have insufficient staff or resources to deliver the services you have ordered;

11.1.2   We do not provide services to your area; or

11.1.3   One or more of the services you ordered was listed at an incorrect price due to a typographical error.

11.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

  1. If there is a problem with the services

12.1      If you have any questions or complaints about the services please contact us.  You can do so at samanthajayneacademy@gmail.com.

12.2      We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

  1. Liability

13.1       We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

13.2      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

13.3      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.  

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at samantha@samantha-jayne.co.uk and all notices from us to you will be displayed on our website from time to time. 

  1. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

  1. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Statement.

  1. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

  1. Other important terms

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to [Name of ADR entity] through their website at [website address]. [[Name od ADR entity] does not charge you for making a complaint] [and if you’re not satisfied with the outcome you can still go to court].

PRIVACY STATEMENT

I/We, [name] are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post.  You can e-mail us on samanthajayneacademy@gmail.com.

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.   

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:

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Samantha Jayne Ltd
January 2023

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